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Consequence: The electronic transformation initiatives triggered significant advancements in client experience, with the corporation reporting a twenty% boost in customer gratification scores. The e-commerce System and cell app also resulted within a 15% rise in on-line gross sales, which helped to offset the decrease in footfall at physical stores

The case challenges and offers a counter-point to prevailing assumptions? After a while, investigation on any given matter can drop into a trap of producing assumptions dependant on out-of-date experiments that are still applied to new or switching circumstances or the idea that a thing should just be recognized as "popular perception," Although Th